BetMac Casino Privacy Policy
At BetMac Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us when using our platform at betmac.com. Whether you access our site for casino games, sports betting, or simply browsing, this document outlines your rights and our obligations as your data controller. We encourage you to read this policy carefully before registering or using any of our services.
Who We Are
BetMac Casino is operated by Sefiarray B.V., a company registered in Curaçao under company registration number 155219, with its registered office at Fransche Bloemweg 4, Willemstad, Curaçao. We hold a valid gaming licence issued by Curaçao — licence number OGL/2024/842/0350. As the operator of BetMac Casino, we act as the data controller responsible for your personal information. If you have questions about how we handle your data, you can reach us at support@betmac.com.
Information We Collect
When you register and use our services, we may collect various categories of personal data. Our goal is to collect only what is strictly necessary to provide you with a safe, compliant, and enjoyable experience at BetMac Casino.
Personal Identification Data
- Full name, date of birth, and nationality
- Email address, phone number, and residential address
- Government-issued ID, passport, or proof of address (required for KYC verification)
- Username, password, and account preferences
Financial and Transaction Data
- Payment method details — including Visa, Mastercard, Apple Pay, bank account information, and cryptocurrency wallet addresses
- Deposit and withdrawal history, including amounts and timestamps
- Details relevant to our AML obligations — for example, KYC is triggered at €2,000 in cumulative deposits or withdrawals within a rolling 180-day period
Technical and Usage Data
- IP address, browser type, device type, and operating system
- Pages visited, time spent on site, and clickstream data
- Game activity, session logs, and betting history
- Cookies and similar tracking technologies (see our Cookie section below)
How We Use Your Information
We at BetMac Casino use the data we collect for several lawful purposes. We process your information only where we have a legal basis to do so — including contract performance, legal obligation, legitimate interest, or your explicit consent.
- To create and manage your player account and verify your identity
- To process deposits and withdrawals in accordance with our payment terms
- To comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations
- To provide customer support via live chat (available 24/7) and email at support@betmac.com
- To send you relevant promotional communications, including information about bonuses such as our welcome offer and Monday Reload — only where you have opted in
- To detect and prevent fraud, suspicious activity, and problem gambling behaviour
- To enforce our responsible gambling tools, including self-exclusion and account time-out features
- To improve our platform, games, and overall user experience
Cookies and Tracking Technologies
Our BetMac Casino platform uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device when you visit our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
We use cookies for the following purposes:
- Essential cookies: Necessary for core functionality such as login sessions and account security
- Analytical cookies: Help us understand how users interact with our platform so we can improve it
- Marketing cookies: Used to deliver relevant promotional content, including our sports and casino offers
- Preference cookies: Remember your settings and personalisation choices
You can manage or disable cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of our services.
Sharing Your Data
We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers where necessary to deliver our services. At BetMac Casino, we ensure that any third party we work with is bound by appropriate data protection obligations.
- Game and software providers: Including NetEnt, Play'n GO, Evolution Gaming, Hacksaw Gaming, Quickspin, and others, who may process technical data to deliver games
- Payment processors: To facilitate deposits and withdrawals securely
- Regulatory and law enforcement authorities: Where we are legally required to disclose information
- Fraud prevention and AML service providers: To ensure platform integrity and compliance
- ADR provider: Curaçao eGaming, in connection with dispute resolution
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. In most cases, we are required to retain financial and account records for a minimum of five years following account closure to comply with AML legislation. Once retention periods have expired, we securely delete or anonymise your data.
Your Rights
Depending on your jurisdiction, you may have the following rights in relation to your personal data held by BetMac Casino:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You can ask us to correct inaccurate or incomplete information
- Right to erasure: You may request deletion of your data, subject to our legal obligations
- Right to restriction: You can ask us to limit how we process your data in certain circumstances
- Right to data portability: Where applicable, you may request your data in a structured, machine-readable format
- Right to object: You can object to certain types of processing, including direct marketing
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at support@betmac.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.
Security of Your Data
We take the security of your personal information seriously. Our BetMac Casino platform employs industry-standard encryption technologies, including SSL (Secure Socket Layer) protocols, to protect data transmitted between your device and our servers. We implement appropriate technical and organisational measures to prevent unauthorised access, loss, disclosure, or destruction of your data. Despite our best efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Responsible Gambling and Data
As part of our commitment to responsible gaming, we process certain data to monitor gambling behaviour and identify signs of problem gambling. This includes transaction patterns, session durations, and self-exclusion status. If you apply for a self-exclusion or time-out, your data will be retained to ensure the restriction is enforced. Please note that withdrawals made from a self-excluded or timed-out account may be subject to an administrative fee of 50% on amounts of €10,000 or more.
Children and Minors
Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the account.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you through our platform or by email. Your continued use of BetMac Casino following any changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we protect your data.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with our team. You can reach us via live chat, available 24/7 directly on our platform, or by email at support@betmac.com. We are here to help and will address your enquiry as promptly as possible.
Content updated: July 13, 2026